Return & Size Exchange Program

At ALTAI™ Gear, our products are born to outperform. We stand by our product quality and performance so much that we offer a simple solution to resolve your issue. Our goal is to provide you with the best experience.

Don’t forget to Register Your ALTAI™ Product(s) to ensure an even more streamlined warranty service if needed. 

 

 

Size Exchange Program

If you happen to order the wrong size, ALTAI™ offers a simple process to receive the correct size.  Free standard shipping is covered by ALTAI™ for one size exchange request. Subsequent size exchange requests may be subject to shipping charges and determined on a case by case basis.

Criteria for Size Exchange Requests

  • Size exchange return request initiated within 30 days of receipt
  • Contact ALTAI™ directly at Exchanges@altaigear.com to initiate request
  • New and unworn condition maintained (Boots should be tried on indoors on a clean surface)
  • Hang tags must remain on the product
  • Boots returned in original packaging

 

Upon inspection, if the boots do not meet the above criteria, the exchange will include a handling fee for the damaged inventory returned. Handling fees may vary depending on condition of returned boots.

 

ALTAI™ Return Program

If you happen to change your mind, ALTAI™ offers a simple process to return the boots and receive a credit back on the original card.  Free standard shipping is covered by ALTAI™ for the return request.

 

Criteria for Return Requests

  • Return request initiated within 30 days of receipt of boots
  • Contact ALTAI™ directly at Returns@altaigear.com to initiate request
  • New and unworn condition maintained (Boots should be tried on indoors on a clean surface)
  • Hang tags must be remain on the product
  • Boots returned in original packaging

 

*ALTAI™ does reserve the right to reject an exchange request upon inspection of the boots.  A full or partial credit will be applied upon inspection of the boots by an ALTAI™ employee.*

 

Workmanship Guarantee

ALTAI™ Gear is manufactured to a high level of craftsmanship. With normal use, should your boots fail due to a design flaw or defect, follow the steps below to initiate your request.  Customers will have either a 180 day warranty or a full 1 year warranty.

Warranty Policy

Upon initial purchase, ALTAI™ customers are given a 180 day warranty covering their footwear purchase.  For customers looking to extend their warranty on the footwear to a full 1 year, they must register their footwear purchase through the ALTAI™ Warranty Department.

Registering Your Footwear:  Customers can register their footwear purchase here; Warranty Registration.  Warranty registration must take place within 30 days of purchase from either ALTAI™ website or ALTAI™ Retail Partners.  All ALTAI™ purchases are eligible for the 1 year warranty program, excluding any discontinued models. Discontinued ALTAI™ models are subject to their own warranty policy.

For any additional questions, contact ALTAI™ directly at info@altaigear.com

 

 

Criteria for Warranty Exchange Requests

  • Warranty claim must be made within designated warranty period for that specific purchase (either 180 day or limited 1 year).
  • Boots registered with ALTAI™ Warranty Department within 30 days of purchase are granted a limited 1 year warranty
  • Boots not registered with ALTAI™ Warranty Department within 30 days of purchase are granted a limited 180 day warranty
  • Contact ALTAI™ directly at Warranty@altaigear.com to initiate request. Subject line should read; WARRANTY CLAIM REQUEST
  • ALTAI™ Customer Service Department will provide a return label to ship the footwear back to ALTAI™ HQ for warranty inspection.
  • Upon inspection of the boots, ALTAI™ will provide either an exchange, refund (full or partial), or reject the request for exchange.  Warranty exchanges are issued at the discretion of the ALTAI™ Warranty Department.

 

Warranty Exclusions:

  • Extended wear and tear damage, included but not limited to worn stitching and wear holes.
  • Damage resulting from general misuse, neglect, or other damage outside of normal use.
  • Modifications or alterations to the boot.
  • Damage resulting from contact with any foreign substance or chemicals.
  • Sizing issues

 

*Free standard shipping on returns and exchanges applies to the Continental US only.*

 

CONTACT US:

Feel free to contact the ALTAI™ Gear team with any comments, questions or concerns.
ALTAI™ Gear
Attn: Customer Service Department
570 Hale Avenue N
Oakdale, MN 55128

Phone: (800) 806-2611

Email:info@altaigear.com